If an automated Layby payment fails, we will NOT attempt to retake the payment. You will have to log-in to your account and make a manual payment or contact the Customer Service team on 136 356. Additionally, if your payment fails, you will NOT be opted-out of automated Layby payments, it will still be enabled on your Layby.
It is important to note that if your payment fails and then you make a manual payment a few days later, your next scheduled automated Layby payment will be charged 28 days from when your payment was originally due NOT based on your latest payment. This means that if you miss your payment and make the payment 24 days after it was due, you will have an automated payment taken in 4-days time, not an additional in 28 days.